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Common Questions About Our Products, Delivery, and Service
FAQ
Thunder Bay Broom & Chemical supplies professional cleaning products, equipment, industrial chemicals, and water treatment solutions across Thunder Bay and Northwestern Ontario. Below are answers to frequently asked questions about our services, delivery, equipment support, and commercial supply capabilities.
General Service and Delivery
What areas in Northwestern Ontario do you service?
We serve Thunder Bay, Atikokan, and communities throughout the Greenstone region, including Geraldton, Longlac, and surrounding areas.
Thunder Bay Broom & Chemical is locally owned and operated, with a team that lives and works in the communities we serve.
Are you a locally owned supplier?
How quickly can you deliver orders?
Most in-stock orders are delivered the next business day after submission. Timelines may vary based on product availability.
Where can I buy janitorial supplies in Thunder Bay?
Janitorial supplies can be purchased directly from Thunder Bay Broom & Chemical at our Thunder Bay location at 125 Gore ST W.
Can you recommend products for my facility?
Yes. We work directly with you to recommend products tailored to your facility’s needs and can schedule a site visit to better understand your needs .
Do you supply both businesses and the public?
Yes. While we primarily support commercial, institutional, and industrial clients, we also welcome public customers at our Thunder Bay location.
Products and Brands
What cleaning chemical brands do you supply?
We supply professional cleaning chemicals including Canadian-made Dustbane products, as well as Rochester Midland (RMC) and Diversey.
Do you carry paper products and dispensing systems?
Yes. We supply commercial toilet tissue, paper towels, and compatible dispensing systems designed for reliable performance in high-traffic facilities.
Do you supply healthcare-grade products?
Yes. We supply healthcare-grade cleaning chemicals designed to meet the performance and compliance requirements of high-risk environments.
Do you carry Canadian-made products?
Yes. We prioritize Canadian-made products across our supply offering, including paper products, cleaning chemicals, and other facility maintenance solutions.
Equipment Service and Sales
What brand of Commercial cleaning equipment do you sell?
We supply commercial cleaning equipment from established manufacturers, including Nilfisk, and support our equipment with parts and service.
Do you service machines purchased from other suppliers?
Yes. We service and repair Tennant and Nilfisk commercial cleaning machines, including equipment purchased elsewhere.
How long does a repair typically take?
Repair timelines depend on the issue and required parts. Most manufacturer parts arrive within 3–5 business days, and we often complete repairs the same day they are received, though more complex repairs may require additional time.
Do you provide equipment demonstrations and training?
Yes. We offer on-site equipment demonstrations and operational training to help your team use and maintain machines properly.
Do you offer rental or loaner equipment?
No. We do not currently offer rental or loaner equipment.
Industrial Chemicals
Can you provide SDS documentation?
Yes. Safety Data Sheets (SDS) are available for all applicable chemical products and can be provided upon request.
What packing sizes are available for industrial chemicals?
Industrial chemicals are available in 20L pails and 205L drums, with larger bulk quantities available depending on the product and application.
Do you supply bulk purchasing options?
Yes. Bulk purchasing options are available depending on product and volume requirements. Our team can provide details based on your specific needs.
Water treatment
Do you supply chemicals to water treatment plants?
Yes. We supply water treatment chemicals to municipal facilities within our service region, including products such as Sodium Hypochlorite and Calcium Hypochlorite.
Do you provide water treatment chemicals for
commercial and municipal pools?
Yes. We supply water treatment chemicals for commercial and municipal pools, supporting safe and compliant aquatic facility management.
Are your water treatment chemicals compliant
with regulatory standards?
Yes. The water treatment chemicals we supply are manufactured to meet applicable regulatory and safety standards required for municipal water treatment and commercial aquatic facilities.
Do you deliver water treatment chemicals throughout
Northwestern Ontario?
We deliver water treatment chemicals within Thunder Bay and our established Northwestern Ontario service area
Commercial and Institutional Clients
Do you work with school boards?
Yes. We work with school boards within our service region, supplying cleaning products, equipment, and ongoing support.
Do you supply hospital and healthcare facilities?
Yes. We supply and support school boards throughout our service region with professional cleaning products and equipment suited for high-traffic educational facilities.
Can you standardize products across multiple facilities?
Yes. We work with organizations to standardize products across multiple facilities, helping streamline supply, improve consistency, and simplify inventory management.
Can you work alongside our existing supplier?
Yes. We regularly work alongside existing suppliers, supporting specific product categories or providing additional service where needed.
Accounts and Ordering
What payment terms are available?
Payment terms are available for approved accounts, with specific terms established during the approval process.
Can I place recurring or standing orders?
Yes. Recurring and standing orders are available for approved accounts.